Yesterday, three of Endurance International Group’s biggest brands, Hostgator, Bluehost and Hostmonster, encountered downtime following a routine maintenance. News about the outage (and the ensuring complaints) spread across Google+, Twitter and other social media networks quickly. The unfortunate (honestly sad) resulting flurry of tweets and posts included smaller web hosts trying to capitalize on yesterday’s downtime.
As a website owner, you need to understand that downtime happens. It shouldn’t happen frequently. An acceptable downtime percentage should be somewhere below one tenth of one percent of the time… but downtime (even if it is planned maintenance) does happen. Accept that and then plan for it. Monitor your website. If your website is processing a high volume of transactions, consider shelling out the extra cash for redundancy and failover.
Customers of three of the Endurance International Group’s (EIG) most popular web hosting brands, HostGator, Bluehost and HostMonster, experienced downtime yesterday due to a routine maintenance that resulted in additional problems. According to HostGator CEO, Adam Farrar, The issue was related to hardware failures in the core routers at the company’s Provo, Utah datacenter. There are still some customers complaining about lingering issues.
In typical fashion, smaller web hosts are scouring social media for angry customers, trying to profit off of the incident. Listen, downtime happens in web hosting; no matter who you host with. Hardware fails and software crashes. What is important is how your web host deals with these issues.
Read about the incident.